How to respond effectively to customer complaints
In today’s hyper-connected world, it’s never been easier for customers to complain.
How to follow up on a quote with a prospective customer
The old-fashioned methods of selling are out, and relationship building is in.
Customer service in a digital world
As commerce has moved online, customer service has had to evolve.
Stop networking and focus on connecting
Networking is about knowing more people. Connecting is about knowing people more.
How to record a video for your customers
Video has fast become the most popular way of consuming content for millions of people across the world, including your clients and potential clients.
How can your business use Reddit
What is Reddit and how can you use it?